Answers to Frequently Asked Questions about ILLiad
- What is ILLiad?
- Who can use ILLiad?
- How are my items delivered?
- What if my electronic article has missing pages?
- Why do I need a username and password to use ILLiad?
- What if I forget my password?
- What Web browser should I use?
- Is security a problem if I use a public workstation?
- Why don't I see all my older requests when I look at my request history?
- What is Electronic Delivery?
- Who do I contact if I have problems with or questions about ILLiad?
- Why does my browser say that you're sending a cookie? What's in it?
What is ILLiad?
ILLiad is the electronic system you use to request an item through Interlibrary Loan. With ILLiad:
- You enter your name, address, and other personal information into the system only once, at the time of your first request.
- Your request will be handled more rapidly and accurately.
- You can get your articles more quickly through Electronic Delivery.
- You can get information about the status of your request through the Web at any time from any location.
- ILL staff are able to serve you better because all data about your request and its handling is stored in a searchable database. Staff can respond quickly to your inquiries about your request
Who can use ILLiad?
This service is available to all currently enrolled Kalamazoo College students, staff, and faculty. Providing your 14 digit barcode number (begins with either 250170...) on the registration form certifies your eligibility.
How are my items delivered?
Articles are delivered electronically. To view these articles, select the "Electronically Received Articles" link from the menu on the left. Electronic delivery is in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.
Books and other items: You will receive an email stating your item is ready for pick-up at the Kalamazoo College Library circulation desk.
What if my electronic article has missing pages?
Unfortunately, there may be times when you find that your delivered article may have an unclear or missing page or you have difficulty opening the article. Email ill@kzoo.edu with the ILLiad transaction number (TN) of the article and your problem.
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your email address. The username and password you use to get into ILLiad is the same as your Kalamazoo College network username and password.
What if I forget my password?
In the event that you forget your password, Go to the Forgotten Password form and we'll reset it.
What Web browser should I use?
You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
- Access ILLiad only from your personal computer or an otherwise secure
workstation. When using a public access workstation:
- Delete from the history file those pages that contain your personal information.
- Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.
What is electronic delivery?
Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.
Who do I contact if I have problems with or questions about ILLiad?
- InterLibrary Loan Questions: Contact the InterLibrary Loan office at (269) 337-7148 or e-mail to ill@kzoo.edu
- Technical Support Questions: E-mail Reference at reference@kzoo.edu or call (269) 337-7152
Why does my browser say that you're sending a cookie? What's in it?
The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.